Frequently asked questions.

Betweenware builds local-first interface tools for serious AI work. The goal is to add the missing workflow layer between people and the AI systems they already use, especially for long projects where context, decisions, files, highlights, and project memory start to scatter across chats.

Local-first means the working project record is designed to live on your computer instead of requiring Betweenware to store your private transcripts in a cloud account. Checkout, licensing, download delivery, and normal email support may involve external services, but the core project archive created by Continuity Engine products is local.

HTML Archive is a Continuity Engine feature that creates an independent local HTML copy whenever a chat is imported. The backup is saved with linked image and file assets when available, so the user keeps a permanent transcript outside the Engine database.

It is not a PDF and not just a summary. It is meant to remain safe, searchable, local, and nearly identical to the original chat even if the user later stops using the Engine.

The current customer-facing product ladder is Chat Health Meter, Schrodinger's Chat, Continuity Engine Basic, and Continuity Engine PRO. Continuity Engine CODEX and Open Claw Cockpit are in active development, but their detailed FAQ pages will be added closer to their customer release.

Use contact@betweenware.ai for general company questions, pre-purchase questions, early access, partnerships, and product interest. Use support@betweenware.ai for product help, activation, download links, setup problems, billing/account issues, bugs, refunds, and update help.

The paid Continuity Engine products are designed around a local transcript archive and independent HTML Archive backup. Betweenware does not need to receive your private project transcripts for the normal local continuity workflow. Optional PRO features can use a customer-supplied API key if you enable them, but that is customer-controlled and separate from Betweenware hosting your transcript archive.

No. Betweenware is not an AI model provider and does not train foundation models on your private project transcripts. The local archive is meant to be your project memory, not Betweenware training data.

The launch target is Windows with Chrome or Chromium-family browsers. ChatGPT is the primary smooth workflow target. Claude and Gemini browser workflows are supported through documented platform-specific handoff steps where their interfaces require them. Mac support is planned.

Continuity Engine reads from and writes to browser AI pages that are controlled by the AI companies, not by Betweenware. If ChatGPT, Claude, Gemini, or another browser AI workspace changes its interface, capture or injection behavior may need an update. Locally saved transcripts are not lost by those interface changes.

Use the Continuity Engine Updates page for current version notes, browser compatibility status, update instructions, and known service interruptions.

No API key is required for the core local Continuity Engine workflow. PRO can optionally use a customer-supplied API key for AI-assisted search, merge, and retrieval features. If you never enable an API key, those optional API-backed features simply stay off.

Yes. Continuity Engine project records, highlights, assets, and update packages are stored locally. Deleting local project folders removes those local records from your machine. Before deleting, make sure you do not need the archive, backups, images, files, or update packages for future project continuity.

A few details make support much faster: product name, version number, browser, operating system, what you clicked, what happened, what you expected, and whether the issue affects ChatGPT, Claude, Gemini, or the local Engine. Screenshots are helpful when the problem is visual.

Checkout and delivery will use the normal purchase/download system shown on the site when live. If a download link is missing, expired, or confusing, email support and include the purchase email address you used.

First-time monthly customers can request a refund during their first 30 days if the product does not fit their workflow. Annual Basic is discounted and non-refundable after activation, so monthly is the safer path for evaluation. Refunds disable license access, and repeated or abusive refund patterns may be declined.

Continuity Engine updates are manual customer updates at launch. Current version notes and compatibility information are posted on the Updates page. If an AI provider changes its browser interface and a compatibility fix is needed, the update page will explain the status and download path.

Normal updates should not erase your local project archive. Still, any serious user should keep backups of important project folders and exported update packages. Local-first software gives you control, and that also means backups matter.

First, check the Updates page. If the issue is not listed, email support with the product version, browser, AI workspace, and a short description of the broken step. Browser-interface changes can happen without warning, but saved local transcripts remain intact.

Yes, support@betweenware.ai is the right place for product issues. contact@betweenware.ai remains the general company and pre-purchase address. Keeping those two routes separate helps avoid the support inbox becoming a swamp with a doormat.